Information Collection and Use

Tropical Villa Vacations is the sole owner of the information collected on this site. WE WILL NOT sell, share, or rent this information to others in ways different from what is disclosed in this statement. Tropical Villa Vacations collects information from our users at several different points on our website

Inquire

In order to submit an inquiry, a user must first complete the Inquiry/Reply form. During that process a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. It is optional for the user to provide alternative contact information or personal preferences for types of amenities or accommodations, however the user is encouraged to provide as much information as possible so we may provide a more personalized response.

Request A Reservation

We request information from the user on our Inquiry/Reply form. Here a user must provide contact information (like name and address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to complete a reservation application. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies

A cookie is a piece of data that may be stored on the user's hard drive (called "persistent cookies") or in some cases, may only exist for the duration of the web site visit (called "session cookies"). We use both persistent & session cookies to personalize the web site for our clients and maximize it's functionality. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, session cookies terminate while persistent cookies write to disk. In the event you have disabled cookies, our site remains fully functional with the exception of our "Add to Favorites" feature.

Our "Add to Favorites" feature works only if you accept "session cookies". In the event you have disabled cookies, and you attempt to add a property to favorites, we will notify you at that time that you must re-enable cookies to use this feature. We use "persistent cookies" to store the information that you input into our forms. For your convenience, on subsequent use of these forms, this information is retrieved from disk & automatically inserted into the form fields. NOTE: For your protection, we do not use cookies on our secure credit card form.

Log Files

We use IP addresses to analyze trends, administer the site, track user's movement and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. Examples are private chefs or rental equipment services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links

This web site contains links to other sites. Please be aware that we Tropical Villa Vacations are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

Newsletter

If a user wishes to receive email updates in future, we ask for contact information such as name and email address. You may opt to not be placed on a mailing list. See the inquiry/Reply Form.

Surveys & Contests

We never, ever request information form users via surveys or contests.

Tell-A-Friend

If a user elects to use our "Tell-A-Friend" referral service for informing a friend about our site, we ask them for the friend's name and email address. Tropical Villa Vacations will automatically send the friend this email inviting them to visit the site. Tropical Villa Vacations does not receive a copy of this e-mail. The "Tell-A-Friend" message is a completely private communication between the sender and recipient.

Security

This website takes every precaution to protect our users' information. When a customer provides credit card information, that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".

While we use SSL encryption to protect credit card numbers, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers that we store personally identifiable information on are kept a secure environment. If you have any questions about the security at our website, you can send an email to Admin@TropicalVillaVacations.com

Choice/Opt-Out

Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our Inquiry/Reply form has a 'decline to be on mailing list' button, so viewers who do not want to be contacted about special offers or new listings can keep their email address off of our lists.

Users who no longer wish to receive our updates may opt-out of receiving these communications by sending an email to Admin@TropicalVillaVacations.com

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our web site so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which information was collected.